FREQUENTLY ASKED QUESTIONS
How can I register on the website?
To register, you can click here. After verifying your information, we will send you the username and password via email within 24H.
I already have my username and password; how do I log in to the website?
I forgot my password, what do I do?
If you have lost your password or can't find the email, write to us at email@example.com and we will send it to you again.
If I am self-employed, can I buy on the website?
Of course, if you are a physical person, send us your information and you can register.
I don't have fiscal information; can I still buy?
Unfortunately, this website only sells to jewelry professionals, so it is necessary to have fiscal information to make a purchase in our online store.
I can't do it; I can't log into the website with the username and password I have.
Don't worry, send us an email to firstname.lastname@example.org and we will solve the problem for you.
How can I change my shipping address or email address?
Send us an email to email@example.com and we will modify it as soon as possible.
MINIMUM PURCHASE, SHIPPING, AND RETURNS
What is the minimum purchase to make an order?
The minimum purchase for any order is €100.
Do the prices of the items include IVA?
No, IVA is added when the invoice is generated, except in the following cases:
1. That it is an intra-Community shipment and the customer has a valid Intracommunity IVA that we will verify on the corresponding website of the European Community. Without a valid registration, 21% will be applied.
2. That shipment is outside the Community and IVA does not correspond to be applied.
3. That the shipment is to the Canary Islands, Ceuta or Melilla.
4. Although it is a non-Spanish company, IVA will be applied if the shipment is in the Spanish state. According to tax regulations, it must be proven that the order has been shipped outside the Spanish state. In shipments of orders to Spanish postal addresses, IVA is mandatory.
Are the shipments free of charge?
Yes, shipments are free of charge in the Spanish state and Portugal. For more information, see the details in Shipping and Returns.
Do you make shipments outside of Spain?
Yes, we ship to all over the world. You can see all the options and shipping costs by clicking here.
If I make the order today, when will it arrive?
If you are from the Iberian Peninsula, the order will arrive within 1-3 working days. For outside the Iberian Peninsula, the delivery time is 2-5 working days.
The items I received are not as I expected or there is a defect, how do I return them?
As soon as you receive the order, please check that everything is correct: items, colors, number of pieces and quality. If you want to return an item because it is not as you expected or you do not like it, you have 15 natural days from the receipt of the order to exchange or return the item in its original bag at your own expense. Contact us at firstname.lastname@example.org to follow up together. If you want to return an item because it is defective or broken, you also have 15 natural days from the receipt of the order to send us the item in its original bag at your own expense. As soon as we receive it, we will check the condition of the item and, only in the case of a manufacturing defect, we will refund the product amount and add the shipping cost on a bill that will be in favor of the customer for a future purchase. You can visit our Shipping and Returns page for more information.
Can I make an online order and come to pick it up at the Barcelona office?
Of course, indicate it in the order or, if you prefer, you can send us an email to email@example.com or call us at +34 664 52 75 89 and we will prepare it as soon as possible.
Can I pay for my order by cash on delivery?
No, the payment methods are by credit card or immediate transfer.
How can I download all my invoices?
Contact us at firstname.lastname@example.org and we will send them all to you as soon as possible.
Do you have a physical store?
No, we don't have a physical store, but we have a showroom office and warehouse at Plaza Dr. Letamendi, 37 4º 3ª in Barcelona with a wide catalog where you can make your order and take it away immediately. We recommend calling us in advance to arrange the visit.
What office hours do you have?
We are open from Monday to Thursday from 9 to 6pm and on Friday from 9 to 3pm and we are closed only on holidays on the calendar.
Do you only sell silver on the Cosar Silver website?
Yes, we only sell 925 sterling silver items.
Are the images on the website truly representative of reality?
We try to make sure that is the case, although your computer may not display the colors accurately. Therefore, the pieces you receive may differ slightly from the images. As for size, you can see all the measurements in the description of each piece and how they are worn in the photo with the model.
Is the silver you sell of certified quality?
Yes, all our jewelry undergoes control at the Ecomep (Tests and Contrast of Precious Metals of Andalusia S.L.) laboratories, where they are sealed with the 925 of Sterling Silver and with our control code.
Is the silver you sell of ethical origin?
Yes, the 925 Sterling Silver and gold that we use in the factory come from ethical refineries with an LBMA certificate.
What type of gold bath do the gilded pieces have?
The platting that we make to our pieces in the Istanbul factory can be from flash to 3 microns of gold. On top of the gold bath, we add a protective lacquer layer to ensure greater durability of the color.
What stones do you use in the production of the jewelry?
At Cosar Silver, we use semi-precious stones, cubic zirconias and natural pearls for our jewelry.
Are the designs of Cosar Silver original?
Yes, at Cosar we have a design team in our factory that designs our pieces to be original and unique.
Are all the products on the website in stock?
Yes, all that appear on the website are in stock. The ones that are sold out disappear automatically and you won't find them.
I want to make an order with a logo. Is it possible?
Yes, we are a custom manufacturer. Contact us at email@example.com and we will talk about the conditions.
Can you manufacture my silver jewelry designs?
Yes, we manufacture your designs exclusively on order. Contact us at firstname.lastname@example.org to talk about the conditions and minimum order.
Do you have your own factory?
Yes, we have our own factory in Istanbul, with over 100 skilled workers and a production capacity of 120,000 pieces monthly.
Is your factory audited?
Yes, our factory has Smeta (Sedex) audit. For more information, click here.